Rating peoples performance in China never gets old and these machines make me laugh every time I see them. Usually found at airports and other places where customer service is supposed to be “heightened,” they allow the customer to actually rate a persons performance on the spot. This one is at immigration and after they check your passport the machine lights up giving you a few seconds to push a button based on your feelings of the process. What I don’t know is if the person can see your response in real time or if it funnels into an overall satisfaction score. I’m too scared to hit “not satisfied” and see what happens. How funny if these machines became part of our work day and one was installed on the corner of each desk. So, instead of expressing concern directly you could simply skip the confrontation portion of the conversation and go directly to “not satisfied.” Hmmm.